THE BEAUTY HELP CENTER
You’ve Got Questions - We’ve Got Answers
DO YOU TRAVEL TO MY VENUE OR LOCATION?
Yes I do!
Travel within 10 miles of my address IP12 2QS is free. Additional mileage is charged at £0.50p per mile thereafter based on a return journey.
DO YOU HAVE A MINIMUM PERSON BOOKING?
Between the peak season months of April- Oct & Dec, a minimum person booking of 4 (Bride plus 3) is required on all Saturday weddings due to high demand.
Between the peak season months of April- Oct & Dec, a minimum person booking of 3 (Bride plus 2) is required on all Thursdays, Fridays, Sundays & Bank Holidays. A surcharge will be payable if part of the booking is cancelled
Please find more information at T&C's
WHICH PAYMENT METHODS DOES MAKEUP ARTISTRY BY LILY ACCEPT?
I accept payments through bank transfer and cash only for trials.
WHAT HAPPENS IF I NEED TO CANCEL OR POSTPONE MY BOOKING?
On the unfortunate event you have to cancel your booking, please inform me as soon as possible so I can offer your date to other brides. All cancellations will incur the following fees:
Should you cancel your wedding booking after the 50% booking fee has been received this is non-refundable and non-transferable to any other service/treatment.
If your booking is cancelled within 6 weeks of wedding day, you are liable to pay the full amount due to the likelihood of other work not being undertaken as a result of the booking.
In the unlikely event I have to cancel due to unforeseen circumstances and where no other suitable alternative can be arranged, a refund of the booking fee will be returned to you. No further compensation will be offered however I will do all I can to assist in any other arrangements.
If the booking is directly affected by circumstances beyond the control of myself, I will endeavour to rectify such situations, however, no compensation will be offered. It is advisable for the client to take out wedding insurance to cover you against these situations.
In the event that your wedding is postponed or cancelled due to COVID-19 or any other emergency, deposits remain non-refundable. However, deposits will be transferred to a new date if the capacity allows. If your wedding is postponed to a new date in the same year, the prices will remain the same. If it is postponed to the following year, the new years prices will apply to the booking.
Please read the full T&C's here.