FAQs

Do you travel to my venue or location?

Yes I do!
Travel within the IP12 postcode is included for bridal bookings. Additional mileage is charged at £0.50p per mile thereafter based on a return journey. This applies to bridal bookings only, occasion makeup bookings will incur a travel fee from my location.

Do you have a minimum booking policy for weddings?

Between the peak season months of April- Oct & Dec, a minimum person booking of 3 (Bride plus 2) is required on all weekend bookings & Bank Holidays. Bride only bookings can be accommodated on request.

What happens if I need to cancel or postpone my booking?

In the unfortunate event you have to cancel your booking, please inform me as soon as possible so I can offer your date to other brides or clients. All cancellations will incur the following fees:

Please note all deposits for occasion makeup and makeup lessons are non-refundable, in the event of a cancellation more than 48 hours before your booking the deposit can be used as credit for a future booking. Cancellations made within 48 hours of the booking result in a loss of deposit.

Should you cancel your wedding booking after the £150.00 booking fee has been received this is non-refundable and non-transferable to any other service/treatment.

If your booking is cancelled within 6 weeks of wedding day, you are liable to pay the full amount due to the likelihood of other work not being undertaken as a result of the booking.

In the unlikely event I have to cancel due to unforeseen circumstances and where no other suitable alternative can be arranged, a refund of the booking fee not including the deposit will be returned to you. No further compensation will be offered however I will do all I can to assist in any other arrangements.

If the booking is directly affected by circumstances beyond the control of myself, I will endeavour to rectify such situations and find an alternative makeup artist, however, no compensation will be offered. It is advisable for the client to take out wedding insurance to cover you against these situations.

In the event that your wedding is postponed or cancelled, deposits remain non-refundable. However, deposits will be transferred to a new date if the capacity allows. If your wedding is postponed to a new date in the same year, the prices will remain the same. If it is postponed to the following year, the new years prices will apply to the booking.